What you're saying...

I would like to express my thanks and admiration for the care that your company provides for my mother Mrs Bearman. Although your company have only been caring for my mother for just over 2 months, my relatives and I can already see that you have excellent, kind and committed staff. In particular I would bring Jack, David and Patricia to your attention. They are a great example of the type of person that should be in your profession. I would be very grateful if my comments could be forwarded to them with my thanks so far. My sister, brother and I all look forward to this arrangement carrying on for as long my mother needs it. From S Lewis.

Daughter of Service User

Mrs B's daughter passed her compliments to Emma

Family Member

 

News - Qualifying for Care Services - Have Your Say

We have been asked by the Care Services Minister to look at how the current system used by local councils to determine access to social care services, called ‘Fair Access to Care Services’, impacts on people.

We are to make recommendations on how the system could be changed to meet the Government’s vision of more personalised social care services.

We want to involve as wide a range of people as possible, including people who use services, carers, representatives from councils, provider, voluntary and community organisations, research and other interested bodies at every stage. We are planning four key steps to the review:

1. ‘Have your Say’ We held an event on 1 April 2008 with people using services, carers, and stakeholder representatives, including the Association of Directors of Adult Social Services and the Local Government Association. This is to ensure everyone’s concerns and ideas can guide the review.

2. Establishing the national picture we will be calling for evidence (to questions) and conducting an online survey during April and May, and welcome responses from everyone – public, people using services and all interested parties. The survey, and full details about written submissions, will be available on our website, www.csci.org.uk, from 1 April 2008. Queries and written evidence can be directed to our dedicated mailbox– FACS.Review@csci.gsi.gov.uk. For queries and requests for alternative formats please contact our customer service helpline: 0845 015 0120. We will also be conducting a literature review and drawing on other research findings, as well as evidence from within CSCI.

3. Considering the options for change We will run special focus groups and workshops in the summer to consider the findings and discuss options for change in the short and longer term.

4. Examining the evidence A sounding board of key stakeholders will meet over the course of the review to receive all the evidence and debate the findings. We have been asked to present our findings and recommendations to the Care Services Minister by 15 September 2008.

« Back to News Archive